Policies
1. How long will it take for me to receive my order?
Since much of our product is being shipped from international vendors, please allow 1-3 weeks for delivery. If you've not received your order after 4 weeks, please send an email to our office at sales@cultureofindustry.com. Any product shipped directly from the US or an American artisan partner will be noted on the product description page.
2. What is your return policy?
Please note all sales are final. Refunds are issued only for the special cases listed below.
SPECIAL CASES FOR REFUNDS
1. Damaged Item
In the event the product you received was broken or damaged upon delivery, please email our customer service office at sales@cultureofindustry.com with your name, order number, information about the damaged item, and photo of the product you received. We will either replace the item ordered or refund you with store credit only.
2. Wrong Item Delivered
In the event the product you received was not the one you ordered, please email our customer service office at sales@cultureofindustry.com with your name, order number, information about the wrong item, and a photo of the product you received. We will either send you the correct item or refund you with store credit only.
3. Never Received Item
In the event you never received your item, please email our customer service office at sales@cultureofindustry.com about your order. If the product was not shipped within 6 weeks of order placement, we will refund your order on the tender of payment.
4. Out of Stock Item
In the event you ordered an item that is out of stock, we will refund your order on the tender of payment.
Please note we do not handle the processing of the Amazon products promoted on our site. Any order placed with Amazon from a link on our site must be handled directly with Amazon and their customer service.
3. What if I have questions about my order?
For all questions and inquiries, please email our office at sales@cultureofindustry.com, and we will reply to you as soon as possible.
4. How much do I pay for shipping?
If you live in the United States, shipping is FREE! If you are ordering from another country, please note some shipping costs may apply. You will be notified either by email or at checkout if international shipping rates are incurred.
5. Why is the item I purchased slightly different in color than the one I ordered?
Due to variations in screen monitors, handmade uniqueness, or individual suppliers, it is possible that on occasion you may receive an order that appears slightly different in color than the online product image.
6. If I purchase multiple products in one order, will they be mailed together or separately?
Because we work with many different suppliers, products within the same purchase order will be processed and shipped separately. (Yay for you! Separate shipments means more packages to open. Oh the excitement of receiving multiple packages in the mail...it’s just like Christmas!)
7. I’m wanting a certain product by a certain date. Do you have express shipping, and how much does that cost?
Because we work with an assortment of international suppliers, we are not able to offer express shipping at this time. All US orders are processed at our standard free shipping rates with an estimated delivery of 1-3 weeks. All international orders are processed with our standard international shipping rates with various estimated delivery times.
8. I’m purchasing a product as a gift, but I’m not sure it will be delivered on time. What can you do?
If you’re purchasing something from us as a gift for a friend, then let us know! While we can’t guarantee an early delivery time, we can send your friend an email with a picture of the item and a note from you on the day you designate. Simply email us at sales@cultureofindustry.com